Why was my trip automatically cancelled — and can I reactivate it?

Most likely, your program fee wasn't paid by its deadline.

Every Group Trip has two fees — a registration fee and a program fee — each with its own due date. See “How and when do I pay for my Group Trip?” in the Payments & Deadlines section of the Help Center for exactly how that timing works.

If you think this happened by mistake, or want to look into reactivating, reach out to our support team. Refunds aren't issued automatically in these cases — it's worth reaching out so we can review your options.