Our main concern is the safety of all members of our community and the quality of the experiences. Therefore, we have many processes and measures to make travel even better and safer! They are:
- Support before, during and after travel
- Hosts approval process
- Review evaluation process
- Top Hosts and Hosts with Potential
Support before, during and after your trips
We want you to travel, to connect with people, to live incredible experiences, and to get to know new cultures in a peaceful and safe way! To help you with that, we have a team that helps all members of our community with their experiences, the Community Happiness team. If something goes wrong on your trip, you can use the Worldpackers Insurance and our team will do their best to help! Just send an email to firstname.lastname@example.org! 💙
Hosts approval process
We have a team that is dedicated especially to the approval and maintenance of all Worldpackers hosts. In the approval process, we mainly check online references, which show the quality of the experiences lived by previous travelers, to see if they fit our quality standard.
Review evaluation process
Our purpose is to have real human connections, honest relationships, and incredible opportunities, based on transparency and collaboration. Therefore, hosts and travelers can write reviews after all confirmed experiences on the platform and those are visible to our entire community.
We encourage our members to look after their reputation on the platform with positive reviews and recommendations from our community. In order to maintain the quality of the experiences, we have the evaluation review process, where we monitor all evaluations made by members who actually lived the experience and we contact those who review had reported unusual things, according to our quality standard.
Top Hosts and Hosts with Potential
As a way of recognizing the hosts who really share our purpose, we have two special programs for them! Top Host program participants are those who have already received several worldpackers and have a super high average rating. For those who have just joined Worldpackers, but demonstrate to know how to promote an amazing collaborative experience, we have the Hosts with Potential.
We are always improving our processes and open to feedback from our community! So if you have any questions or suggestions, we will be happy to help at email@example.com 💙