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Plans Cancelation Policy

 Plan Cancellation Policies

Worldpackers has two types of refund when a plan is canceled: a refund of the amount paid ($) and a refund in platform credits. You can find this and more information below:

  

All conditions apply to Academy members and to solo or duo travelers.

Refund of the amount paid ($)

Refund rules vary according to your nationality. This is because Brazilian travelers sign a contract with Worldpackers S.A. (Brazil), while members from other countries sign a contract with Worldpackers Corp. (USA), which means different laws and payment processes apply to each region.

Check the conditions that apply to you:

  • Brazilians: cancellation must be requested within 7 days after the payment is confirmed. (If you paid by boleto bancário, the refund will be made by bank deposit or Pix.)
  • European travelers: cancellation must be requested within 14 days after the payment is confirmed.
  • Other nationalities: cancellation must be requested within 7 days after the payment is confirmed, as long as the services have not been used.

What counts as "using the services"? For members of other nationalities, the refund is not valid if there is:

  • one or more applications answered by hosts;
  • one or more pre-approvals received;
  • one or more confirmed trips.

As a collaborative platform, our purpose is to connect travelers and hosts from all over the world. Confirming dates and other details of the experience is entirely the responsibility of the host and the traveler. Therefore, using the service means accessing and contacting hosts, not confirming or completing a trip. 😊

Refund in platform credits

European travelers: if the refund is requested 15 to 30 days after buying the plan, whether or not the service was used, we'll refund the amount paid as platform credits.

Travelers of other nationalities: if the refund is requested 8 to 30 days after buying the plan, whether or not the service was used, we'll refund the amount paid as platform credits.

Credits are added to your WP wallet and appear as an automatic discount when you choose a new plan in the future. They don't expire, so you can use them whenever you want! 🤩

A new plan bought with credits has all the conditions of any new Worldpackers plan, such as validity, benefits, promotions and policies. Click here to learn more about credits.

When a duo plan is canceled, the refund or platform credits go to the account holder, meaning the person who paid for the plan.

Cases with no refund

  • Europeans: there is no cash refund after 14 days from buying the plan, and no refund of any kind after 30 days.
  • Other nationalities: there is no cash refund after 7 days from buying the plan, and no refund of any kind after 30 days.
  • There is no refund of any kind if the traveler deletes their profile.
  • There is no refund of any kind if the traveler has lived a collaborative experience through our platform while the plan they are requesting a refund for was valid.
  • There is no refund of any kind if the profile is deactivated by our team, according to the Experience Quality and Safety Policies.
  • We don't make partial refunds.

             Worldpackers is not responsible for:

  • passport and/or visa issues;
  • availability and/or cost of transportation to the host;
  • availability in the host's calendar;
  • health and/or travel insurance;
  • responsiveness and/or acceptance by the host.

How do credits work?

For some types of plan cancellation requests, Worldpackers offers a refund in platform credits. We created this option because we know some travelers need to cancel their plans for different reasons, but never give up on them! ;)

The rules for using credits are:

  • Credits are personal and non-transferable: you can't withdraw credits from your account and give them to another community member. The only exception is for Couples/Friends plan accounts. Contact us if you need this kind of transfer;
  • Once used to buy any Worldpackers plan, credits can't be returned and reused for another purchase;
  • Credits can't be converted into cash;
  • Credits can only be used to buy Worldpackers plans, on the platform itself.
      

How do I use my credits to buy a new plan?

To use your credits to buy any of our plans, go through the regular purchase process and enter your card details. The credit amount will be automatically deducted from the plan price.

If your credits are worth less than the price of the plan you want, all credits will be used and the difference will be charged to your card.

Policies by location

When you become a member of our community, you agree to the Terms of Use that apply to your country of residence.

  • If your country of residence is Brazil, your contract is with Worldpackers S.A.
  • If your country of residence is not Brazil, your contract is with Worldpackers Corp., 299 Alhambra Cir, Suite 403, Coral Gables, 33134, USA.

Your "country of residence" is the jurisdiction associated with your Worldpackers account, which means cancellation policies apply differently depending on your location. If you change your country of residence, the Worldpackers company you have a contract with will be determined by your new country of residence, as described above, from the date the change happened.

Host Response Guarantee

The Host Response Guarantee means we'll refund the amount paid for your membership if you apply to five or more hosts and don't get any response, positive or negative, within 30 days after buying your plan. In other words: if you apply to five or more different hosts and all applications expire without a response within 30 days of the plan purchase date, you can request the cancellation and get your money back. Click here to learn more.