If the traveler cancels the trip:
Keep in mind that hosts put a lot of trust in travelers with confirmed trips to help them with what was agreed upon (in some cases, even manage their business), so last-minute cancellations can be really inconvenient for them.
We understand that unexpected situations can force you to cancel or modify your trip.
We recommend that you contact your host as soon as possible and see if you can change the original dates instead of canceling the entire trip. If that is not possible, you must inform your host as soon as possible that you won’t be able to travel and explain your reasons – it’s always good to leave doors open for the future.
You can find the "Cancel Stay" button in the conversation you have with your host. If the traveler cancels the trip 7 days or less before the arrival date registered in our platform, he/she will automatically receive a 1-star review for cancelling last minute.
If the host cancels the trip:
- If the host cancels the trip 30 days or less before the arrival date registered on our platform, Worldpackers’ support team will help the traveler find a new host within the travel period shown on the trip confirmation on the website.
- If Worldpackers is unable to relocate the traveler with a host in the same city, the support team holds the right to find hosts in other areas and/or positions that differ from the original position.
- Worldpackers is not liable for covering the costs of travel changes or other expenses if there is a need to change the destination during the process.
Please note that there will be no refunds. After using the services provided by the Annual Plan, reimbursements of the fee will only be given in the form of credits in the virtual wallet.