Having Trouble Accessing My Account

In order to help our hosts get their profiles' access back, here are some of the main problems and some quick & easy solutions if you're having trouble accessing your host account at Worldpackers:  

• I forgot my password
• I forgot my email address
• I logged in with Apple ID
• I have an active Host account but, when I log in, my profile shows up as inactive
• I have an active Host account but, when I log in, my profile shows up as a travelers'

• I forgot my password

To re-define your password, please click on “Forgot password?” on the Log In page.

After that, you'll get an email with the instructions and a hyperlink to generate a new password.

• I forgot my email address

We ask our hosts two email addresses - one to log-in, and the other to get our notifications by email. This is why it's important to double check if you're trying to log in with the right email account, alright? :)

In case you don't remember or you lose access to the email address registered, please get in touch with us informing some details to help us find your profile: your full name, possible email addresses used, and a screenshot of your profile on the platform (if you still have access to our mobile app).

• I logged in with Apple ID

Once you log-in with Apple ID, the email registered is automatically hidden - which means we cannot have access to the original email address given, nor anwer your messages sent to the Support team.

On this situation, the email address will show up in your account as  "exemple@privaterelay.appleid.com", and it won't be possible for you to log-in using your original email address. 

We kindly ask you to get in touch with us informing the correct email address and a screenshot of your profile on the platform so that we can update your data and send you a new hyperlink to generate a new password.

• I have an active Host account but, when I log in, my profile shows up as inactive

This can happen if you've created a new host account by mistake. Please check your login email to make sure you're trying to access your active account at Worldpackers. In this case, you can ask our team to delete the profile that was created by mistake so you don't face this problem again! :)

This can also happen in case your host profile gets rejected in our Approval Process or Deactivated due to inactivity or for not following our Quality and Safety Policy. In these cases, please check your email - including the Spam box - to read the message sent by our team.

• I have an active Host account but, when I log in, my profile shows up as a travelers'

Make sure you are not logging in using Facebook or an email address you previously used as a traveler. It's not possible to use the same email address to both your host and traveler accounts.

We're always open to your feedback in order to improve our processes, so if you have any questions or suggestions, we're here for you 💙