Most Frequently Asked Questions
- Permanent Deactivation Policy
- Worldpackers' Policies for the Quality and Safety of Experiences
- Worldpackers' Positioning on Quality & Safety
- Activity Policy
- Temporary Pause Policy
- Review Content Policy
Creating and managing your profile
- Choosing a cover picture for your volunteer position
- Good examples of volunteer positions
- Minimum and maximum time to stay
- Is there a maximum amount of hours of help?
- How many hours of help should I ask for?
- I’m not receiving enough applications. Why?
Calendar and availability
Communication with travelers
- How to pre-approve, confirm and cancel experiences on the platform?
- How can I change the dates of an experience?
- Quick message templates
- How to answer an application
- Can I chat with the volunteers outside the Worldpackers platform?
- I’ve already found a volunteer. How do I close my position?
Issues with travelers
- The worldpacker is not respecting our deal. What should I do?
- Can I ask the worldpacker to leave?
- Can I cancel a trip with a worldpacker?
- How does the Worldpackers relocation process works?
- How does the Worldpackers Insurance for travelers works?
- Can the worldpacker stay longer than what was agreed?