Much more than just accommodation in exchange for collaboration with each project, Worldpackers knows that collaborative experiences are a learning opportunity for travelers and hosts.
And that's why reviews are so important and valued within our community. After all, as a collaborative platform that builds itself from feedback sent by community members, reviews are essential to help everyone learn and develop from the experiences, as well as help us provide increasingly transformative and safe experiences.
- What are reviews?
- How does our review system work?
- When can I write a review for my host?
- What if 15 days pass and I can't write the review?
- What should I write in my review?
- I can't find the review I wrote or received.
- I want to receive a review.
- I can't write a review.
- I received a "No-Show" but attended the experience. What to do?
- I want to edit or delete a review I made
- I don't agree with the review I received.
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What are reviews?
Reviews are a fundamental part of the community and a valuable tool for our team, travelers, and hosts.
They help create a network of trust, as travelers and hosts rely on the reviews of others to decide whether or not to participate in a particular experience.
In addition, reviews encourage continuous improvement, as travelers and hosts can use feedback to develop themselves, improve their experiences, and make them even better.
It is important to emphasize that transparency and honesty in reviews are essential to maintain the safety and quality of experiences offered through the platform, and we rely on reviews to apply our processes and monitor what is happening in our experiences so we can take appropriate action when necessary. Therefore, we encourage everyone to leave honest and transparent reviews.
- To learn more about the review processes, click here.
We also have recognitions, which are a way to encourage and recognize the commitment and dedication of volunteers and are a way to help the community develop and grow, as the recommendation of specific skills can help volunteers better understand how to stand out in certain areas and improve their own skills. These recommendations are listed on your profile and can help you confirm even more trips with Worldpackers!
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How does our review system work?
After the end of an experience on the platform, both the traveler and the host have up to 15 days to leave a review telling more about what they thought of the experience. This way, in addition to helping each other's development, they will be expressing their impressions for future travelers who consider living the same experience.
This review system was made to avoid situations in which hosts or travelers write a bad review - which can affect one of the parties in future experiences - just for receiving a bad review previously. We believe that this is the most honest and reliable way to share experiences with other members of our community.
Important: considering that Worldpackers is a platform built from feedback sent by community members, we believe that the review tool is the best channel for both travelers and hosts to express their feelings and impressions about the experience. For this reason, we recommend that reviews be written with complete transparency, this way we are helping the entire community, as well as allowing us to build a community based on trust, security, and transparency.
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When can I write a review for my host?
After the departure date of the experience on the platform, you will receive a notification in your Worldpackers messages or by email to evaluate your host. Just click on the notification and write your review :)
Reviews can be written up to 15 days after the end of the experience, according to the dates recorded on the platform. During this period, the only way for one to see what the other wrote is by writing a review as well. As soon as both sides leave their respective reviews, they will be available on both profiles. o/
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What if 15 days have passed, how can I write or receive a review?
After the 15-day period from the end date of the experience, both lose the possibility of leaving a review.
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What should I write in my review?
The review is feedback for the host and the community about how your experience was. Therefore, you should write something very honest and meaningful. Tell about the positive and negative points, and give a tip on how to improve (even more!) for the next ones. Remember that we value honest comments that allow members of our community to improve the experience of future worldpackers.
When writing the review, you will have three main options:
1. Leave the public comment that will be posted on the host's profile,
2. Write a private message to the host, and a
3. Write a private comment to us here at Worldpackers.
For the public comment and private message to the host, we ask that you write with complete transparency and sincerity about what you think is important for other community members to know about how your experience was there.
We always suggest that you comment on what you liked, and in the case of the points you saw that need to improve, we ask that you use a feedback tone and also how you felt in the pointed moments.
It is important to emphasize that according to our Review Policy, public comments that contain accusations and/or offenses will be deleted and then will not fulfill the main role of letting other volunteers know how was your perception of living in that host, okay?
For the private comment to us, use this space to write anything you think we should know. No host will have access to this. We take all feedback into consideration to maintain the community's safety and the quality of the experiences, so it is essential to know what is happening 💙
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Can't find the review I wrote or received
If you received or wrote a review but cannot view it, make sure that 15 days have passed since the end date of your experience. During the 15-day review period, the only way to see what was written about you is by writing a review as well. As soon as both sides leave their respective reviews, they will be available on both profiles.
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I want to receive an review
After the check-out date, you and the host have 15 days to leave a review. During this period, the only way to see what was written about you is by writing a review yourself. Once both sides have left their respective reviews, they will be available on both profiles.
After 15 days from the check-out date, both parties lose the possibility of leaving a review. If only one side has written a review, it will be available on the profile after the 15th day after the departure date.
This review system was made to avoid situations where hosts or travelers write a bad review ー which can affect one of the parties in future experiences ー just because they received a bad review previously. We believe that this is the most honest and reliable way to share experiences with other members of our community.
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I can't write a review
If your trip has not ended within the 15 days allowed to write a review, please contact us so that we can better understand what happened and help you in the best possible way.
If it has been more than 15 days since the end of your experience, it will not be possible to write a review. Therefore, be aware of the deadline and tell us more about your experience as soon as possible! 😄
If you did not receive the link via email, no problem! When you open your messages on the platform, a button will appear indicating that you can write your review, which will also be available in your conversation with the host.
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I received a "No-Show" and can't leave a review, but I attended the experience. What to do?
In this case, just contact us and let us know what happened. For this, we ask that you add photos or videos at the location, or screenshots with the host, or members of the project, showing that you were there. 📸
This way, our team can remove that review and both parties will have the right to write a review.
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I want to edit or delete a review I wrote
Once the review is written, it is not possible to edit the content of the review, only in cases of grammatical errors.
If you have written a review and want to delete it, it is possible. Just contact us. Here you can see our Review Policies.
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I disagree with the review I received
We always hope that, even if the experiences are not so good, they can serve as a learning opportunity. Therefore, feedback is highly valued at Worldpackers.
Our community is built on three main values: collaboration, reputation and trust. Reviews are personal recommendations from both travelers and hosts. They are very important to give our community reference about the experiences of our members.
In this case, we can delete or ask for a review to be redone only in cases of disagreement with our Review Policies.
In addition, you also have the right to respond to the review to clarify your point of view on what happened. Your response will be shown right below the review left by the host and anyone who reads it can see both sides of the story. 😊
We hope you have incredible experiences, traveler!