To offer collaborative experiences that truly transform people and the world, it’s essential that our community is formed by projects and travelers who are seeking this type of development.
It’s through the feedback exchange that people and projects can develop, that’s why we see feedback as the most important part of the collaborative exchanges, and we rely on its tools to regulate the WP community, using our Worldpackers Policies for the Quality and Safety of Experiences as standard to keep our community safe and full of development.
If you project is not offering experiences within our quality and safety requirements, your account will be temporarily paused by an automatic process that evaluates the following criteria combination:
Receive 2 or 3 reviews with rating below 3 stars in the last 180 days
Have an Average Rating lower than 4.0 within the same period
- How do I know if I’m offering positive experiences to travelers?
- What happens to an account while it’s paused?
- Why is there a temporary pause? How is it different from deactivation?
- What if the experience is also not positive for the host?
How do I know if I’m offering positive experiences to travelers?
You can check all the information regarding your reviews in "Profile" > "My Performance as Host" > "Qulity of my Experiences".
What happens to an account while it’s paused?
During the pause period, the positions offered will be closed, making it impossible for new applications to be made until the host reactivates the account. However, applications that have already been received, regardless of the traveler’s arrival date, remain unchanged - including trips that have already been confirmed and pre-approvals.
Why is there a temporary pause? How is it different from deactivation?
The automatic pause, as well as the account’s permanent deactivation, happen due to the recurrence of negative feedback.
To ensure that community hosts have the opportunity to develop themselves using our review tool, we use the temporary pause as a warning that something in the experience is not going as expected. That’s also why we offer content collections for hosts on the best practices in the world of collaborative experiences.
In this case, the account can be reactivated on the platform by the host itself at any time after the notification.
Permanent deactivation, on the other hand, is not reversible. That is, the host may lose access to the account if they continue to offer experiences that do not meet our requirements. Access our Permanent Deactivation Policy and learn what are the criteria used in this scenario.
A host can also have their account automatically paused due to inactivity. Check out how our Activity Policy works.
What if the experience is also not positive for the host?
If there are any problems with volunteers during the experience, the host person can count on our team to help them face the situation in the best possible way - either through content and tips or, in some cases, by contacting us through our Help Center.
To avoid surprises for both sides, it’s essential for hosts and travelers to talk about improvement points during the experience and then leave their feedback on the platform. This helps us ensure that our review tool exists to exchange feedback in a constructive and healthy way, and is a safe space for that :)